ITIL® 4 Foundation Course (Video Instruction)
Our course is designed to help individuals gain the knowledge and experience needed to pass the ITIL 4 Foundation exam. Attendees will gain a better understanding of the current version of ITIL which is essential to support an organizations IT service management initiative.
This course is delivered 100% online through high quality video lessons which are then reinforced by learning exercises and quizzes to ensure mastery of topics before attempting the exam. During our course, you can interact with an instructor via our in site messaging service and during our streaming ‘office hours’ for students each week.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What is ITIL?
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
ITIL has also provided thousands of IT organizations a common language to support meaningful communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. Having everyone on the same page and focused on what is important to the business helps drive increased value for money from IT as well as quicker accomplishment of the organizations strategic goals and objectives.
Our ITIL 4 Foundation course is a great way for people in both the Business and IT to discover and understand best practices in IT service management.
During the course we identify how these best practices can be used to help the IT organization better align its practices, processes, products and services to meet the needs of its customers. Foundation course attendees learn how IT can help support the business by enabling value co-creation through well defined product and service offerings.
The ITIL 4 Foundation certification is an exciting first step on your journey to learning about and applying the best practice framework.
Check out the video below for a brief overview of ITIL.
Value of the Foundation Certification
Provides prerequisite knowledge to support a larger IT service management initiative or organizational program of change.
When trying to institute a cultural change (like leveraging many of the best practices in ITIL 4), people who are informed of the reason for the change are better able to accept the change as they feel less threatened. They understand how the change will affect them and what they can do to contribute to the success of the change program.
ITIL Foundation course attendees gain a big picture view of the ITIL best practices. This helps attendees better understand how they can individually contribute to the organizations success.
Additionally, the foundation certification gives a sense of accomplishment to those who obtain it. It is a formal recognition of the effort an individual has put forth to understand how organizations around the globe work together to create the most value for money from IT.
Course Curriculum
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Welcome to the Course
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Foundation Exam Syllabus
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Foundation Course Manual
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Foundation Course Glossary
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Foundation Course Sample Exams
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Quizlet Sign Up Instructions
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Introduction to ITIL Video
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Section 1 Quiz
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Key Concepts of Service Management Video
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Section 2 Terms and Definitions
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Section 2 Quiz
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Four Dimensions of Service Management Video
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Section 3 Terms and Definitions
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Section 3 Quiz
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ITIL Service Value System Video
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Section 4 Terms and Definitions
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Section 4 Quiz
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ITIL 4 Practice List
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ITIL Management Practices Overview Video
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General Management Practices Video
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Service Management Practices Video
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Technical Management Practices Video
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Section 5 Terms and Definitions
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Section 5 Quiz
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ITIL 4 Sample Paper 1
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ITIL 4 Sample Paper 2
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ITIL 4 Foundation Course Survey
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ITIL 4 Foundation Bonus Questions
Your ITIL 4 Foundation Course Includes:
5 Complete ITIL Lessons
Learn all the required information to take and pass the ITIL Foundation exam over 5 specific engaging lessons which cover the topics listed above.
Exam Voucher for the Live Exam
When you are ready and have completed the course, you will receive an exam voucher which will allow you to take the Foundation exam online at a place and time of your choosing. This is included in the cost of the course!
Video Instruction
Streaming videos demonstrating each of the topics required by the Axelos exam syllabus. Videos are embedded directly within each lesson and are accessible on any internet enabled device for ultimate ease of use. Get access to the content anywhere and anytime.
Electronic Copy of the Course Manual
A digital copy of the course manual is included with the course and is available immediately upon sign up. You don’t have to wait for the start of class or chase down a fed-ex delivery to get your course manual. You can begin your training right away!
Pool of OVER 250 Questions to Help You Prepare
As you progress through the course, each section has end of section review quiz to help ensure you have retained the important points of each section. After you complete the quiz, you receive your score immediately and each response marked has a answer rationale associated with it to help you understand how to get to the right answer if you answered incorrectly.
All of the end of section review quizzes are available online and can be taken on any device.
We are constantly adding more questions to the pool to help you prepare.
2 Official Sample Exams
When you have completed the course you have access to two official Axelos sample exams to help you prepare.
These exams will let you know if you are ready to attempt the live exam and will give you the confidence you need to do well.
'Office Hours' with the Instructor
We understand that even after attending an amazing course, people still may have questions. We differentiate ourselves from other video based instruction by giving you access to the person you have gotten to know in the videos.
Each week, the instructor sends out a message with a time and instructions on how to attend their ‘Office Hours’ session. During this time you can join the call, asks questions and get them answered. You are getting your questions answered by the Expert.
Just try getting access to instructors from some of the other organizations.
In Course FAQs
Questions that are asked repeatedly by learners have the instructors response recorded and are available to course attendees while their access is active. Search through the FAQ section for a section to learn even more!
Course Completion Certificate
When you finish the course, and pass the final quizzes with a satisfactory score, you will be provided a course completion certificate which you can use to validate and verify your participation in an accredited training program. This completion certificate can be useful in satisfying CEU or PDU requirements for other certifications you may possess and for meeting HR skills update requirements.
Digital Badge and Access to 'My ITIL'
As part of the exam offering from Axelos and Peoplecert, successful candidates are provided a digital badge which they may use in electronic communications to show your certification accomplishment. The digital badge is issued by Peoplecert and is provided once you have successfully passed the Foundation exam.
Additionally, when you pass your exam you will be given a one year membership to ‘My ITIL’, which is an online resource that contains a number of items you may find valuable in helping further promote your understanding of ITIL. The member ship includes access to insights from your industry, opportunities for professional development and access to various publications, templates and toolkits to increase the chances that your organizations implementation of the best practices in the framework are successful.
Information about ‘My ITIL’ can be found at: My ITIL Membership
My ITIL is a registered trade mark of Axelos.
Frequently asked Questions
When does the course start and finish?
This is self-paced learning course of approximately 3 days of instruction and individual study time. You are free to take this course based on your needs and at your own pace.
You have 90 days to access the course. The videos, courseware, and quizzes are available 24×7 during your access for your convenience.
How long do I have access to the course?
In the near future there will be two access options.
1. You may purchase 90 day access to this course only. The course will be available 24×7 during that time frame.
2. All access pass which allows you to have access to the foundation course and other courses on the site for as long as your subscription remains active. It can be replayed and reviewed by you any number of times while active. (Note that this is for a single user license only.)
Currently the only the first option is available.
Can I have face to face interation with Instructor
Yes, at Best Practice Training, we want you to be successful. We have done our best to provide a quality training video series but we understand that everyone learns differently and will most likely have questions they need answers to so they can truly understand the material.
One of the things that we do that is different from other video based courses is we give you access to the actual instructor through what we call ‘Office Hours’. Once a week the course instructor will open up a video call which you can attend. During that time you are free to ask any questions about the course and get them answered real time.
If the questions that are asked by learners are consistent, the instructor may record the answer to the question and place it in a course FAQ page.
The office hours will be communicated to course attendees through inner website email.
In addition, if during the course you have a question that is simple and straight forward, you are free to contact the instructor via our direct messaging system from the member’s area.
Does this course offer a completion certificate to verify my training hours?
The course offers a course completion certificate to show that you have attended the training.
After you have completed the training, you are eligible to schedule your foundation exam with PeopleCert.
Upon successful completion of the ITIL 4 Foundation test, PeopleCert will issue your ITIL 4 Foundation certificate.
* It is important to note that passing the Foundation test is a prerequisite for attending any of the ITIL intermediate courses. The Foundation course must be completed before attending any intermediate course or attempting any intermediate test.
Proof that you possess the ITIL Foundation certificate must be provided to Peoplecert for the intermediate exams.
Does the price include the cost of the actual certification exam?
Yes, our course is an all inclusive offer. As of November 1, 2019 ANY accredited training organization MUST offer an examination with their training course. Beware of any video training course or online training where there is not an exam issued with or included in the price. This could mean that they are not an accredited training organization.
Once you have completed the coursework, you will be provided an exam voucher which will enable you to take the exam online through Peoplecert. Instructions on how to sign up for the exam are included in the course and will be visible upon completion.
Who should attend?
The course is open to anyone and is attended by individuals at the start of their journey in service management. It is very appropriate for ITSM Managers and aspiring ITSM Managers, individuals working in other parts of IT with strong influence in service delivery, and existing ITIL qualification holders wishing to update their knowledge.
Typically job descriptions or titles of learners who attend include but are not limited to:
- Service desk agents
- Service desk managers
- Project managers
- Program managers
- Application developers
- Application managers
- Network engineers
- Network technicians
- Service level managers
- Business analysts
- Database administrators
- Tool administrators
- Desktop support
- Field service technicians
- Chief Information Officers
- Chief Technology Officers
- ITSM tool administrators
- IT Consultants
- Bench technicians
- Customer service representatives
- Hardware technicians
- Sales representatives
- Business relationship managers
- IT Asset managers
- Change analysts
- Change managers
- Service Management Office (SMO) members
- IT Portfolio managers
- Functional team leads
- and many more…
Are there any prerequisites to attend?
No, this course is open to anyone of any experience level within IT. There are no minimum experience or educational requirements. Everyone in IT or anyone who is interested in getting into IT is encouraged to participate.
This certification is a prerequisite for attendance in all of the other ITIL intermediate level certifications.
Does your organization offer this course in a 'live' format?
Yes, we have a number of options which are available if your organization has the need for some classroom training.
Option 1 – Public Course
Occasionally, we will offer public courses where learners can sign up an attend if they happen to be in the area or would like to travel to join our class. This class is a 3 day instructor led course and a paper based exam is administered at the end of the course.
Just think, you are only 3 days away from being ITIL 4 Foundation certified!
Option 2 – Virtual Course
We offer instructor led courses covering the same material but in a dynamic format which can focus more more on individual learners needs. This is typically done over a 3 day period with a virtual exam voucher provided at the end of class.
Option 3 – Onsite Course
If your organization has several people that need to become ITIL 4 Foundation certified, we can provide an instructor to come to your facility and provide instruction over a three day period. At the end of the class, an paper based exam will be administered.
In each of the options listed above, learners will be given access to the site and will be able to view the training videos, the courseware, and the test engines prior to the start of class to give them a bit of a running start.
If you think your organization could use or would benefit from one of the delivery options listed above, please contact us @ sales@bestpractice.training for a quote.
Does your organization offer discounted rates for organizations with multiple learners that want to get certified?
Yes, depending on how many learners you have, we may be able to offer some attractive pricing. Please contact sales@bestpractice.training for details.
Does your organization offer a military discount?
Yes, Best Practice Training is a disabled veteran owned business. We understand the need for veterans to get the training and skills to succeed in today’s job market. We want to be a part of their success.
As a company, we appreciate and value the sacrifice our brothers and sisters have made for our country and offer a discount on any of our video based training course for active duty or reservists from branch of the Armed Forces of the Unites States as well as veterans who have honorably service.
To be receive your discount code, please contact sales@bestpractice.training to validate your military/ veteran status.