Who we are
Our website address is: https://www.bestpractice.training
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Any information provided through this website through a contact form is used for customer service purposes only. This information will not be provided or sold to a third party. The information gathered on this site through user initiated contact forms will be stored and maintained securely for a period of 1 year.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
For customer service and marketing purposes we may share your basic contact information with members of our training service alliance. Basic contact information includes your name, email, location, and phone number. As an example of how this information could be used, a learner purchases a class through Best Practice Training that is delivered by a partner. They would need access to your contact information to ensure you have everything needed to attend the class.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your information security contact information
For any information security or privacy related concerns please contact:
Michael Link via email through sales@bestpractice.training or through calling 800 737 7167
Additional information
How we protect your data
Our staff go through several security measures such as staff training in data protection and security awareness training.
What data breach procedures we have in place
Our data breach procedures are based on industry best practices and include the notification of any impacted users at the earliest possible opportunity.
What third parties we receive data from
We do not receive data about our users from third parties.
What automated decision making and/or profiling we do with user data
We make no automated decisions or profiling with user data.
Source: Mailster
Newsletter
If you have signed up for our newsletter you may receive emails from us. This includes but not limited to transactional emails and marketing emails.
We’ll only send emails which you have explicitly or implicitly (registration, product purchase etc.) signed up to.
On signup we collect your email address, your name and the current web address were you sign up.
We send our emails via our own server.
Once you get an email from us we track if you open the email in your email client, if you click a link in the email.
Source: WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help fulfill orders, process refunds and support you.
Payment processing
To facilitate electronic payment processing we utilize payment processing services from stripe. www.stripe.com
What data is collected
Information shared with a payment provider to process payments includes:
- Name
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
How payment providers use data
To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:
- Stripe: https://stripe.com/gb/privacy
Stripe
This plugin/extension sets the following cookies:
- wp_woocommerce_session_HASH
- _stripe_mid – Learn more https://stripe.com/gb/privacy
- _stripe_sid – Learn more https://stripe.com/gb/privacy