The Problem Management practice is to the success of any organization wishing to deliver high quality IT products and services to its consumers.

Many organizations believe that they have Problem Management practice but are actually shocked when they find out that they are really just doing more of a valued added form of Incident Management.

In our workshop, we will take you through all of the key elements of the Problem Management practice including virtual instruction on:

• Services and how services create value
• The 4 main areas to consider in delivering and managing practices and services
• The service value system
• Purpose, Goals and Objectives of Problem Management
• Policies associated with Problem Management
• Process inputs, outputs and inter-process relationships
• Key activities of Problem Management
• Review of the roles and responsibilities within the Problem Management practice
• How other practice areas work with Problem Management
• Information and technology associated with the Problem Management practice

You will also receive:

• Electronic copy of the course manual
• Access to the recorded session for 90 days after the completion of the course

This course is delivered 100% online through our video conference tools. The courses are taught by master instructors in a ‘live’ virtual classroom environment over 2 days and has many in class exercises which focus on practical application of this practice over lecture-only.

 During our course, you can interact with an instructor as you would in a regular classroom and after the course you can interact via our in site messaging service and during our  ‘office hours’ for students each week. 

The course is based on best practices in Problem Management and references several concepts found throughout the Information Technology Infrastructure Library or ITIL.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.