ITIL 4 Specialist: Create, Deliver and Support

Our course is designed to help individuals gain the knowledge and experience needed to pass the ITIL 4 Specialist Certification: Create, Deliver and Support. In addition, this course provides those IT leaders, practitioners, and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services and relevant practices, methods, and tools.

The course provides attendees an in-depth understanding of best practices that improve service performance and service quality and discusses various improvement methods to improve the alignment of an IT Service Providers products and services to ever-changing business needs. 

This course is delivered 100% online through our video conference tools. Master instructors teach the lessons in a ‘live’ virtual classroom environment over three days.

In addition to the virtual instruction, students are given access to high-quality pre-recorded video lessons, which are then reinforced by learning exercises and quizzes to ensure mastery of topics before attempting the exam. During our course, you can interact with an instructor as you would in a regular classroom, and after the class, you can interact via our in-site messaging service and during our’ office hours’ for students each week.   

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.

 

$2,100.00 per student. (price includes: attendance in the virtual course, exam voucher, 3 months access to self-paced e-learning materials, and pass for certain commitment)

What is the ITIL Specialist: Create, Deliver and Support course?

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation, and growth.

The guidance found in the ITIL framework has also provided thousands of IT organizations a common language to support meaningful communication across departments, organizations, and geographies, resulting in increased effectiveness and efficiency as they work together in delivering value through the services they provide. In addition, having everyone on the same page and focused on what is truly important to the business helps drive increased value for money from IT and the quicker realization of an organization’s strategic goals and objectives. 

Our ITIL 4 Specialist course builds on the information covered in the ITIL Foundation course and teaches attendees how to leverage best practices that apply to creating, delivering, and supporting products and services.

During the course, we identify how these best practices can help the IT organization better align its practices, processes, products, and services to meet the needs of its customers. 

The ITIL 4 Specialist: Create, Deliver and Support certification is a logical next step on your journey to learning about and applying the best practice framework.

Check out the video below for a brief overview of ITIL.

 

Value of the ITIL 4 Specialist: Create, Deliver and Support Certification

Provides detailed and in-depth knowledge necessary to support a more extensive IT service management initiative or organizational program of change.

When trying to institute a cultural change (like leveraging many of the best practices in ITIL 4), people who are informed of the reason for the change are better able to accept the change as they feel less threatened. When they understand how the change will affect them and what they can do to contribute to the change program’s success. This course gives attendees the knowledge they need to be able to act as a change agent and full support their part of your change initiative.

ITIL Specialist: Create, Deliver and Support course attendees gain a detailed and practical view of ITIL best practices that apply to the activities performed by a Service Provider when creating, delivering, and supporting their products and services. The course instruction helps attendees better contribute to the organization’s success. In class, we discuss many ITIL/ IT Service Management practices and approaches which significantly improve the organizations’ ability to deliver value.

Additionally, the ITIL Specialist: Create, Deliver and Support certification gives a sense of accomplishment to those who obtain it. It is a formal recognition of the effort an individual has put forth to understand how organizations around the globe work together to create the most value for money from IT.

Course Curriculum

  • Create Deliver and Support Course Manual
    5 minutes
  • CDS Exam Syllabus
    5 minutes
  • CDS Course Sample Exams
    5 minutes
  • CDS Glossary
    5 minutes
  • CDS Section 1 Quiz
    Dynamic
  • CDS Section 2 Quiz
    Dynamic
  • CDS Section 3 Quiz
    Dynamic
  • CDS Section 4 Quiz
    Dynamic

Your ITIL 4 Specialist: Create, Deliver and Support Course Includes:

Live instruction from Master Instructor, Michael Link

The course is delivered using our virtual classroom tools and includes a number of ways to interact and engage with our instructors throughout the course. 

Michael Link has helped thousands of individuals accomplish their certification goals and have created more ITIL Experts than any other instructor on the planet.

Everything You Need to Know to Pass the Exam

Learn all the required information to take and pass the ITIL Specialist: Create, Deliver and Support exam over several engaging lessons which cover the topics listed above.

Exam Voucher for the Live Exam

When you are ready and have completed the course, you will receive an exam voucher which will allow you to take the ITIL Specialist: Create Deliver and Support exam online at a place and time of your choosing. This is included in the cost of the course!

Video Instruction

In addition to the instructor lead training, we provide access to hours of streaming videos demonstrating each of the topics required by the Peoplecert exam syllabus. Videos are embedded directly within each lesson and are accessible on any internet enabled device for ultimate ease of use. Get access to the content anywhere and anytime.

Electronic Copy of the Course Manual

A digital copy of the course manual is included with the course and is available immediately upon sign up. You don’t have to wait for the start of class or chase down a fed-ex delivery to get your course manual. You can begin your training right away!

Pool of OVER 250 Questions to Help You Prepare

As you progress through the course, each section has end of section review quiz to help ensure you have retained the important points of each section. After you complete the quiz, you receive your score immediately and each response marked has a answer rationale associated with it to help you understand how to get to the right answer.

All of the end of section review quizzes are available online and can be taken on any device.

We are constantly adding more questions to the pool to help you prepare.

2 Official Sample Exams

Included in our course are two official Peoplecert ‘sample exams’ you can practice with to help you prepare for the official examination..

These exams will let you know if you are ready to attempt the live exam and will give you the confidence you need to succeed.

'Office Hours' with the Instructor

We understand that even after attending an amazing course, people still may have questions. We differentiate ourselves from other video based instruction by giving you access to the person you have gotten to know in the videos. 

Each week, the instructor sends out a message with a time and instructions on how to attend their ‘Office Hours’ session. During this time you can join the call, asks questions and get them answered. You are getting your questions answered by the Expert.

Just try getting access to instructors from some of the other organizations. 

Course Completion Letter

When you finish the course, a you will be provided a course completion letter which you can use to validate and verify your participation in our accredited training program.

This completion letter can be useful in validating attendance when claiming CEUs or PDUs for other certifications you may possess and for reporting attendance to HR so that skill and training inventories may can be updated.

Frequently asked Questions

When does the course start and finish?

The live instruction is based on the class schedule. This will vary from one week to the next. When you register, you will sign up for a particular class date.

The video based part of the instruction will be available immediately to help give you a head start on the learning. You are free to view the recorded videos at your own pace before, during and after the course is finished. 

Outside the ‘live’ class, you will have 90 days to access the course. The videos, courseware, and quizzes are available 24×7 during your access for your convenience.

How long do I have access to the course?

Your ITIL Specialist: Create, Deliver and Support Course  (virtual instruction) includes 90 day access to our pre-recorded content and is available to you immediately after signing up. The course will be available 24×7 during that time frame.

Can I have face-to-face interaction with Instructor?

Yes, You can interact with the Instructor in several ways.

In Class

Yes, during the live classroom instruction, you will connect to the training via Zoom. You can interact with the instructor the way that you would for any other video conference. 

After Class

One of the things that we do that is different from other video based courses is we give you access to the actual instructor through what we call ‘Office Hours’. Once a week the course instructor will open up a video call which you can attend. During that time you are free to ask any questions about the course and get them answered real time. 

If the questions that are asked by learners are consistent, the instructor may record the answer to the question and place it in a course FAQ page. 

 The office hours will be communicated to course attendees through inner website email. 

Anytime

In addition, if during the course you have a question that is simple and straight forward, you are free to contact the instructor via our direct messaging system from the member’s area.

Does this course offer a completion certificate to verify my training hours?

The course offers a course completion letter to show that you have attended the training.

After you have completed the training, you are eligible to schedule your foundation exam with PeopleCert.

Upon successful completion of the ITIL 4 Specialist: Create, Deliver and Support test, PeopleCert will issue your ITIL 4 Specialist certificate.

* It is important to note that passing the Foundation test is a prerequisite for attending any of the ITIL Specialist courses. The Foundation course must be completed before attending any intermediate course or attempting any intermediate test.

Proof that you possess the ITIL Foundation certificate must be provided to Peoplecert for the intermediate exams.

Does the price include the cost of the actual certification exam?

Yes, our course is an all inclusive offer. As of November 1, 2019 ANY accredited training organization MUST offer an examination with their training course. Beware of any video training course or online training where there is not an exam issued with or included in the price. This could mean that they are not an accredited training organization.

Once you have completed the instruction and the coursework, you will be provided an exam voucher which will enable you to take the exam online through Peoplecert. Instructions on how to sign up for the exam are included in the course and will be visible upon course completion.

Who should attend?

The course is open to anyone and is attended by individuals at the start of their journey in service management. It is very appropriate for  ITSM Managers and aspiring ITSM Managers, individuals working in other parts of IT with strong influence in service delivery, and existing ITIL qualification holders wishing to update their knowledge.

Typically job descriptions or titles of learners who attend include but are not limited to:

  • Service desk agents
  • Service desk managers
  • Project managers
  • Program managers
  • Application developers
  • Application managers
  • Network engineers
  • Network technicians
  • Service level managers
  • Business analysts
  • Database administrators
  • Tool administrators
  • Desktop support
  • Field service technicians
  • Chief Information Officers
  • Chief Technology Officers
  • ITSM tool administrators
  • IT Consultants
  • Bench technicians
  • Customer service representatives
  • Hardware technicians
  • Sales representatives
  • Business relationship managers
  • IT Asset managers
  • Change analysts
  • Change managers
  • Service Management Office (SMO) members
  • IT Portfolio managers
  • Functional team leads
  • and many more…
Are there any prerequisites to attend?

Yes, the ITIL 4 Foundation certification is a prerequisite for attendance in all of the other ITIL Specialist level certifications.

Does your organization offer this course in a 'live' format?

Yes, we have a number of options which are available if your organization has the need for some classroom training.

Option 1 – Public Course

Occasionally, we will offer public courses where learners can sign up an attend if they happen to be in the area or would like to travel to join our class. This class is a 3 day instructor led course and a paper based exam is administered at the end of the course. 

Just think, you are only 3 days away from being ITIL 4 Specialist, Create, Deliver and Support certified!

Option 2 – Virtual Course

We offer instructor led courses covering the same material but in a dynamic format which can focus more more on individual learners needs. This is typically done over a 3 day period with a voucher provided to the attendee for a virtual exam provided at the end of class.

Option 3 – Onsite Course

If your organization has several people that need to become ITIL 4 Specialist: Create, Deliver and Support certified, we can provide an instructor to come to your facility and provide instruction over a three day period. At the end of the class, an paper based exam will be administered. 

In each of the options listed above, learners will be given access to the site and will be able to view the training videos, the courseware, and the test engines prior to the start of class to give them a bit of a running start.  

If you think your organization could use or would benefit from one of the delivery options listed above, please contact us @ sales@bestpractice.training for a quote.

Related Courses

This course prepares attendees for the ITIL 4 Specialist: Create, Deliver and Support examination and is one of the four modules that lead to the award of ITIL 4 Managing Professional status.

Does your organization offer a military discount?

Yes, Best Practice Training is a disabled veteran owned business. We understand the need for veterans to get the training and skills to succeed in today’s job market. We want to be a part of their success. 

As a company, we appreciate and value the sacrifice our brothers and sisters have made for our country and offer a discount on any of our video based training course for active duty or reservists from branch of the Armed Forces of the Unites States as well as veterans who have honorably service.

To be receive your discount code, please contact sales@bestpractice.training to validate your military/ veteran status. 

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